Blue360 has a clear process for handling duplicate or erroneous transactions to ensure that clients do not face unnecessary losses. If you have made a payment mistake, it is important to notify our finance team immediately with proof of transaction.
What is a Duplicate Transaction?
- When the same invoice is paid more than once
- When the same payment is accidentally processed twice due to a technical error
- When two different payment methods are used for the same invoice unintentionally
What is an Erroneous Transaction?
- When the payment amount is different from the invoice value
- When the payment is made to the wrong account or using incorrect details
- When the payment is made for an incorrect invoice number
How Blue360 Handles These Cases
- Clients must report the issue by email with invoice number, transaction ID, and payment proof
- The finance team verifies the transaction against Blue360 records
- If confirmed as duplicate or erroneous, the excess amount is either refunded or adjusted against future invoices
- Refunds, where applicable, are processed within fifteen working days
- Refunds are issued only to the original source account used for payment
Exceptions
- No refunds are given if the error is due to incorrect details provided by the client and funds are not received by Blue360
- Payments made to third party platforms such as Google or Meta cannot be refunded by Blue360
Client Responsibilities
- Double check payment details before completing a transaction
- Always mention invoice number in payment references
- Notify Blue360 immediately in case of any mistake
FAQs
Q: What should I do if I accidentally pay the same invoice twice?
A: Contact Blue360 with payment proof. The extra payment will be refunded or adjusted in the next billing cycle.
Q: How long does it take to process a duplicate payment refund?
A: Verified duplicate payments are refunded or adjusted within fifteen working days.
Q: Can I request a refund to a different account?
A: No. Refunds are only made to the original account from which payment was received.
Q: What happens if I enter wrong account details during transfer?
A: If funds are not received by Blue360, we cannot process a refund. Clients should confirm details before payment.
Q: Can you refund payments made to Google Ads or Meta by mistake?
A: No. Payments made directly to advertising platforms cannot be refunded by Blue360. You must contact the platform’s support team.