Blue360 follows a strict no refund policy for all its services. This ensures clarity for both clients and our team when projects begin. Limited exceptions may apply in rare circumstances, which are detailed below.
No Refunds Policy
- All advance payments and package payments are non refundable
- Once work has started, no refund is possible for any portion of the service
- Refunds are not provided for setup fees, advertising spends, or third party charges
- Refunds are not issued if the client chooses to cancel a project mid way
- No refunds are offered for dissatisfaction with results, as performance depends on external factors beyond Blue360’s control
Limited Exceptions
- If Blue360 is unable to begin a project after accepting payment due to internal reasons
- If a duplicate or erroneous payment has been made and verified by our finance team
- If services charged were never delivered due to proven oversight
Non Refundable Items
- Advertising spends paid directly to platforms such as Google or Meta
- Third party subscriptions, plugins, or tools billed outside Blue360
- Setup charges or one time configuration costs
Refund Request Process
- Refund requests must be sent by email to Blue360’s official support address
- Requests must include invoice number, payment proof, and reason for refund
- Approved refunds, if any, are processed within fifteen working days
- Refunds are made only to the original source account from which the payment was received
FAQs
Q: Can I get a refund if I am unhappy with the results?
A: No. Blue360 does not guarantee specific results, so refunds are not issued for dissatisfaction with outcomes.
Q: Are advertising spends refundable?
A: No. Advertising spends are billed directly by platforms and cannot be refunded by Blue360.
Q: What if I accidentally pay twice?
A: Duplicate payments verified by our finance team may be refunded or adjusted in the next billing cycle.
Q: Do you provide partial refunds for unused services?
A: No. Once a package or project begins, no partial refunds are offered.
Q: How do I apply for a refund under the limited exceptions?
A: Submit a written request with invoice details and payment proof to our official support email. Each case is reviewed individually.