Blue360 provides multiple ways to raise support tickets and disputes depending on your project status. If you have an active or completed project, you can raise a dispute directly from the Blue360 client dashboard. If you do not have an active pro...

Blue360 aims to resolve all client issues quickly through our support system. However, if a ticket or complaint remains unresolved, we provide a clear escalation process. This ensures that concerns are reviewed at higher levels and handled fairly....

Blue360 has appointed a grievance officer to handle unresolved or legal issues. Clients should contact the grievance officer only after using normal support and escalation channels. This article explains when and how to contact the grievance offic...

Blue360 follows defined timelines to respond to and resolve client complaints. These timelines ensure transparency and help clients know what to expect when raising issues. This article explains our response times, resolution times, and the factor...

Blue360 always prefers to resolve issues through support and escalation channels. However, in rare cases where matters cannot be resolved, disputes may move to arbitration or legal process. This article explains when this happens, how the process ...