Blue360 has appointed a grievance officer to handle unresolved or legal issues. Clients should contact the grievance officer only after using normal support and escalation channels. This article explains when and how to contact the grievance officer, what information to provide, and how the process works.
When to Contact the Grievance Officer
- If your issue has not been resolved through support or escalation
- If your concern involves legal, data protection, or compliance matters
- If you believe your complaint requires independent review at a senior level
- If you have concerns under the DPDP Act or other applicable Indian laws
How to Contact the Grievance Officer
- Email your concern to blue360.in@gmail.com
- Use a clear subject line such as “Grievance: [Project ID] [Issue]”
- Include your name, contact details, and registered client email
- Provide project ID, invoice number, or contract reference if applicable
- Attach supporting documents, screenshots, or communication history
What Happens After You Contact
- Your grievance will be acknowledged within standard response timelines
- The grievance officer or designated team member will review the matter
- You may be asked for additional details to complete the review
- A resolution or official response will be communicated by email
- If required, the issue may be escalated further to arbitration or legal processes
Important Notes
- Do not contact the grievance officer for routine support issues
- Do not use sales or marketing channels for grievance submissions
- Only official written communication sent to the grievance email will be recorded
- Blue360 will notify you once your grievance has been formally registered
FAQs
Q: What email should I use to contact the grievance officer?
Send all grievances to blue360.in@gmail.com. This email is reserved for legal and compliance matters only.
Q: Can I call the grievance officer directly?
No. All grievances must be submitted in writing by email so they can be tracked and documented.
Q: Should I contact the grievance officer for a refund request?
No. Refund requests must go through the support team. The grievance officer handles unresolved or legal concerns only.
Q: How long does it take to receive a response?
Acknowledgment is provided within SLA timelines, and resolution depends on the complexity of the grievance.
Q: What if I am still not satisfied after contacting the grievance officer?
You may pursue arbitration or legal remedies as outlined in Blue360’s Terms of Service under Ghaziabad jurisdiction.