Blue360 provides multiple ways to raise support tickets and disputes depending on your project status. If you have an active or completed project, you can raise a dispute directly from the Blue360 client dashboard. If you do not have an active project, you can still reach us using WhatsApp, email, or phone. This article explains the correct ways to contact support, what information to provide, and what not to do.
How to Raise a Ticket with an Active or Completed Project
- Log in to your Blue360 client dashboard
- Go to the Support section and select “New Ticket”
- Choose the type of issue (technical, billing, dispute, feature request)
- Enter details of your issue and attach files or screenshots if needed
- Submit the ticket, and it will be logged in our system for tracking and resolution
How to Contact Support without an Active Project
- WhatsApp: Use the official Blue360 WhatsApp number listed on our website contact page. This is recommended for quick resolution
- Email: Send your issue to info@blue360.in with a clear subject line and project reference if available
- Phone: Call the official Blue360 contact number on our website if WhatsApp or email is not possible
Other Important Support Channels
- Legal Issues: If your concern is legal, please use the legal grievance email provided in the grievance section, not general support
- Collaboration or Partnerships: Use sales or support channels only, do not send these queries through dispute or legal channels
Best Practices for Clients
- Always raise tickets through official Blue360 channels
- Provide complete details including project ID, invoice number, or registered email
- Use WhatsApp for urgent or quick queries, email for detailed issues, and dashboard tickets for active projects
- Check your email and WhatsApp regularly for updates from the support team
- Do not contact freelancers directly — all communication must flow through Blue360
FAQs
Q: Can I raise a dispute without an active project?
Yes, but not through the dashboard. You can use WhatsApp, email, or phone if you do not have an active or completed project.
Q: Which method gives the fastest response?
WhatsApp is recommended for quicker resolution, followed by dashboard tickets and email.
Q: Can I call Blue360 directly for support?
Yes, the official contact number listed on our website can be used if other options are not available.
Q: How do I raise a legal issue?
Legal issues should not be raised via support or WhatsApp. Use the legal grievance contact provided in the grievance section.
Q: Where do I send partnership or collaboration requests?
Use official sales or support channels for collaboration discussions. Do not raise them as support tickets or disputes.