Blue360 always prefers to resolve issues through support and escalation channels. However, in rare cases where matters cannot be resolved, disputes may move to arbitration or legal process. This article explains when this happens, how the process works, and what clients should expect.
When Issues Move Beyond Support
- If the complaint cannot be resolved through tickets or normal escalation
- If mediation with the grievance officer does not lead to a solution
- If the dispute involves legal, contractual, or compliance matters
- If either party formally rejects the proposed resolution
Arbitration Process
- Arbitration is used as the first legal step to resolve disputes outside court
- An independent arbitrator reviews the matter and listens to both parties
- The decision of the arbitrator is binding as per Indian law
- Arbitration is conducted under the jurisdiction of Ghaziabad, Uttar Pradesh
When Legal Proceedings Begin
- If arbitration is not possible or does not resolve the issue, the matter may move to court
- All legal proceedings fall under Ghaziabad jurisdiction only
- Indian law exclusively governs the interpretation of contracts and services
- Foreign laws such as GDPR or CCPA do not apply to Blue360 services
Client Responsibilities
- Attempt to resolve disputes through Blue360 support and grievance channels before legal action
- Provide accurate records, contracts, and communication history during arbitration
- Accept that all disputes will be governed by Indian law and Ghaziabad jurisdiction
- Use legal processes only as a last resort when all other options are exhausted
Why This Policy Exists
- Encourages quick and fair resolution without expensive legal battles
- Protects both Blue360 and clients by providing a clear legal framework
- Ensures all parties know in advance which jurisdiction applies
- Keeps focus on business and collaboration rather than long disputes
FAQs
Q: Do all disputes go to court?
No. Arbitration is the first step. Court proceedings happen only if arbitration is not possible or fails.
Q: Which jurisdiction handles Blue360 disputes?
All disputes are handled under Ghaziabad, Uttar Pradesh jurisdiction only.
Q: Can I apply foreign law if I am an overseas client?
No. Blue360 provides services only under Indian law. Foreign laws do not apply.
Q: Who pays for arbitration?
The cost of arbitration is typically shared, but the arbitrator may decide otherwise depending on the case.
Q: What should I do before going for arbitration or legal process?
Always use support, escalation, and grievance channels first. Legal action is a last option if no resolution is possible.