Blue360 has a clear policy for handling paused or abandoned projects. This ensures fair treatment for both clients and our team, while maintaining accountability and transparency. If a project is not progressing due to client delays or lack of communication, it may be considered paused or abandoned and closed under this policy.
When a Project is Considered Paused
- If inputs, approvals, or payments are delayed for more than fifteen days
- If the client requests a hold on the project for personal or business reasons
- If access to required platforms or accounts is not provided on time
When a Project is Considered Abandoned
- If there is no response from the client for thirty days or more
- If repeated reminders for pending items are ignored
- If the client cancels midway without providing pending approvals or payments
Blue360 Closure Policy
- Paused projects can be reactivated within thirty days once pending items are received
- If a project is abandoned for more than thirty days, Blue360 may permanently close it
- Re activation of an abandoned project may require a new agreement and additional cost
- No refunds are issued for paused or abandoned projects
Client Responsibilities
- Provide timely inputs, approvals, and payments to avoid project holds
- Communicate clearly if a project needs to be paused
- Respond to reminders and maintain active communication with the Blue360 team
FAQs
Q: What happens if I cannot provide inputs for a few weeks?
A: The project will be marked as paused. It can be resumed once inputs are provided within thirty days.
Q: What if I do not respond for more than a month?
A: The project may be marked as abandoned and permanently closed. A new agreement may be required to restart.
Q: Are refunds provided for paused or abandoned projects?
A: No. Refunds are not offered in such cases, as resources are already allocated.
Q: Can I request re activation after my project is closed?
A: Yes, but re activation will require a new agreement and may involve additional cost.
Q: How does Blue360 notify clients before closure?
A: Multiple reminders are sent via email and CRM notifications before a project is marked as abandoned or closed.