Project timelines at Blue360 depend on both our team’s work and the client’s timely inputs. Delays in sharing content, approvals, or access directly affect deadlines. This article explains how client delays are handled and why prompt responses are critical for smooth delivery.
Types of Client Delays
- Late submission of website content such as text, images, or product details
- Delays in approving design drafts, calendars, or reports
- Not providing required access to hosting, domains, social media, or ad accounts
- Slow response to queries that block the next stage of work
- Delays in milestone or advance payments
Impact on Timelines
- Project timelines are extended by the same number of days as the delay
- If delays are frequent, the project may be put on hold until all pending items are received
- Deadlines given earlier become invalid if client dependencies are not met on time
- Urgent requests to speed up after a delay may not be possible without extra cost
Blue360 Approach
- We send reminders when inputs or approvals are pending
- Work that does not require pending items will continue, but dependent tasks will be paused
- If a project is on hold for more than thirty days due to client delays, it may be closed and re activation fees may apply
Client Responsibilities
- Assign one primary decision maker to avoid conflicting feedback
- Provide all requested materials before the agreed project start date
- Review and approve drafts within the timelines mentioned by Blue360
- Clear payments as per agreed schedule to prevent unnecessary holds
FAQs
Q: What happens if I cannot provide inputs on time?
A: The project delivery date will be extended by the same number of days as your delay.
Q: Can I request urgent delivery after causing a delay?
A: In most cases, no. Urgent requests after delays may require extra charges and are subject to availability of resources.
Q: What if I delay payments?
A: Work will be paused until the payment is cleared. Project timelines will shift accordingly.
Q: Can I assign multiple people to approve work?
A: We recommend having one main approver. Multiple decision makers often cause conflicting feedback and longer delays.
Q: Will you remind me if something is pending from my side?
A: Yes. Blue360 sends reminders, but final responsibility to provide inputs lies with the client.