Blue360 has clear rules for refunds, cancellations, and payments so that both clients and our team have transparency. This article explains these policies in plain English, including when payments are due, what happens if a project is cancelled, and why refunds are not offered except in rare cases.
Payment Rules
- Most package-based services must be paid in full before work starts
- For custom or retainer services, at least 50 percent advance is required
- Third-party costs such as hosting, ads, or plugin licenses must always be prepaid
- Work will not begin until the required advance or full payment is received
Refund Policy
- Blue360 follows a strict no-refund policy once work has started
- Setup fees, ad spends, and third-party charges are never refundable
- No refunds are given if a client cancels a project midway
- Refunds are only possible in rare cases such as duplicate payments or billing errors, after verification
- If a refund is approved, it will be processed back through the same method used for payment
Cancellation Rules
- Clients may cancel a project at any time, but payments already made are non-refundable
- Cancelled projects may not be restarted without new payment and fresh agreement
- If clients delay approvals or payments, Blue360 may pause or close the project under our closure policy
- Cancelled projects do not entitle clients to unfinished deliverables unless agreed separately
Why Refunds Are Limited
- Blue360 invests time, resources, and freelancer payments as soon as a project begins
- Third-party expenses are paid upfront and cannot be recovered
- Refund restrictions are standard across the digital marketing industry to protect both agency and freelancers
Client Responsibilities
- Review packages and inclusions carefully before making payments
- Provide all required information on time to avoid project delays
- Understand that outcomes like SEO rankings or ad results are not guaranteed
- Use official Blue360 support channels for any billing or payment disputes
FAQs
Q: Can I get a refund if I am not happy with results?
No. Blue360 does not guarantee outcomes. Payments are for services rendered, not results.
Q: What if I accidentally make a duplicate payment?
Duplicate payments may be refunded or adjusted after verification in our system.
Q: What if I cancel a project halfway?
You can cancel anytime, but no refunds are provided for the amount already paid.
Q: Are third-party costs refundable?
No. Costs like ads, hosting, or licenses are prepaid to external vendors and cannot be refunded.
Q: How will I receive an approved refund?
Refunds, if approved in rare cases, will be processed back through the same gateway or method used for payment.