Blue360 accepts payments through secure Indian payment gateways such as Razorpay. While these gateways make transactions faster and safer, they also come with their own rules and restrictions. This article explains how payment gateways are used, and what limitations apply to refunds and dispute handling.
How Blue360 Uses Payment Gateways
- Clients can pay invoices using Razorpay or other authorized gateways
- Payments made via gateways are automatically updated in our billing system
- Blue360 does not store client card details or bank information
- Gateway charges, if any, are set by the provider and may not be refundable
Refund Limitations
- Blue360 follows a strict no refund policy for services once they begin
- Refunds are not provided for setup fees, advertising spends, or third party charges
- If a duplicate payment is made through Razorpay, it may be refunded or adjusted only after verification
- Any refund, if approved under special cases, will be processed back through the same gateway
Dispute Handling
- All disputes raised through gateways must follow the provider’s process
- Blue360 will cooperate with Razorpay or other gateways during dispute resolution
- Chargebacks or forced refunds without proper cause may result in suspension of services
Client Responsibilities
- Ensure that payment details are entered correctly while using a gateway
- Keep proof of transaction in case of any issues
- Contact Blue360 support before raising a dispute to allow faster resolution
FAQs
Q: Can I request a refund through Razorpay?
No. Blue360 has a no refund policy except in rare cases such as duplicate payments, which are verified before processing.
Q: Are Razorpay charges refundable?
No. Any charges applied by the payment gateway are controlled by the provider and are not refunded by Blue360.
Q: How do I resolve a failed transaction?
Share the transaction ID with Blue360 support. We will verify and confirm with Razorpay.
Q: What if I raise a chargeback?
Raising a chargeback without genuine cause may result in suspension of your Blue360 services.
Q: Can I use gateways other than Razorpay?
Yes. Blue360 also works with other authorized Indian payment gateways depending on availability.