Blue360 provides hosting support guidance for clients but does not operate as a hosting company. Hosting services are typically purchased from providers such as Hostinger, GoDaddy, or other vendors. This article explains the difference between what Blue360 handles and what remains the client’s responsibility.
Blue360 Roles
- Advising clients on suitable hosting plans based on project needs
- Assisting with hosting account setup when required
- Connecting domains to hosting accounts
- Deploying websites on the client’s hosting environment
- Providing basic troubleshooting during project handover
Client Roles
- Purchasing and maintaining the hosting account in their own name
- Renewing hosting plans, SSL certificates, and domain registrations
- Ensuring timely payments to the hosting provider
- Managing hosting level services such as backups and server upgrades, unless included in a Blue360 maintenance package
- Contacting the hosting provider’s support team directly for server level issues
Important Notes
- Blue360 does not own or control third party hosting platforms
- Server downtime or provider level outages are outside Blue360’s control
- Support beyond the agreed scope may require a separate maintenance plan
- All login credentials for hosting accounts should be kept secure by the client
FAQs
Q: Does Blue360 provide hosting services directly?
No. Hosting is purchased by the client from third party providers. Blue360 only offers guidance and setup assistance.
Q: Who is responsible for renewing my hosting plan?
The client is responsible for all hosting and domain renewals. Blue360 does not manage renewals unless part of a maintenance package.
Q: What happens if my website goes down due to server issues?
Such issues must be resolved with your hosting provider. Blue360 can provide guidance but cannot fix server outages directly.
Q: Can Blue360 help me select the right hosting plan?
Yes. Our team can recommend a plan based on your website size, traffic, and technical requirements.
Q: Do you store my hosting login credentials?
No. Clients must securely manage their own credentials and share access only when required for project work.