Blue360 works with a trusted network of freelancers and vendors, and while most projects run smoothly, issues can occasionally arise. To handle such cases fairly and quickly, we provide a clear process for clients to raise concerns about freelancer work. This article explains when and how to raise issues, how Blue360 reviews complaints, and what resolutions are available.
When to Raise an Issue
- Deliverables do not match the agreed scope or package inclusions
- Work quality is below Blue360’s expected standards
- Deadlines are missed without valid reason
- Licensing, originality, or confidentiality concerns arise
- Repeated errors or unresponsiveness from the freelancer
How to Raise an Issue
- Submit a ticket through Blue360’s support system or email info@blue360.in
- Clearly describe the issue and provide any supporting files, screenshots, or examples
- Mention the project ID, deliverable name, or milestone for faster identification
- Do not contact the freelancer directly; all escalation must go through Blue360
How Blue360 Reviews Complaints
- Blue360 core team reviews the issue within standard response timelines
- Deliverables are rechecked against the scope, acceptance criteria, and quality standards
- If valid, the freelancer is asked to correct the issue at no extra cost
- If not valid, Blue360 explains the reason and shares evidence with the client
- Payments to freelancers are held until the issue is resolved
Possible Resolutions
- Freelancer fixes and resubmits the deliverable within a revised timeline
- Blue360 assigns another freelancer to complete the work if required
- Additional training or guidance is given to the freelancer for future tasks
- In serious cases, the freelancer may be removed from Blue360’s network
Client Responsibilities
- Report issues within the 14-day review period for freelancer deliverables
- Provide clear and specific feedback instead of vague dissatisfaction
- Use only official Blue360 channels for communication and escalation
- Allow Blue360 reasonable time to investigate and resolve the matter
FAQs
Q: What if I am unhappy with a freelancer’s work quality?
Report it to Blue360 support. We will review and ensure corrections or reassignments if required.
Q: Can I contact the freelancer directly to complain?
No. All complaints must go through Blue360. We remain fully responsible for quality and communication.
Q: What happens to payments during a dispute?
Payments to freelancers are paused until the issue is resolved and quality is verified.
Q: What if the freelancer repeatedly fails to deliver quality work?
Blue360 may reassign the project and remove the freelancer from our network if necessary.
Q: How fast will my complaint be addressed?
Initial responses follow Blue360’s support timelines, and resolution depends on the complexity of the issue.