Blue360 works with a network of vetted freelancers and vendors to provide specialized services. To maintain quality, confidentiality, and accountability, we follow a strict policy that clients may not directly engage with freelancers or vendors outside Blue360 channels. This article explains why this policy is important, how it protects clients, and what rules apply.
Why Direct Engagement Is Not Allowed
- Ensures consistent communication through the Blue360 core team
- Prevents scope confusion or unauthorized commitments
- Protects client data, credentials, and confidential project information
- Allows Blue360 to maintain responsibility for quality and delivery
- Stops bypassing or side deals that could harm both clients and freelancers
How Communication Works
- All communication between clients and freelancers flows through the Blue360 project manager or support team
- Clients raise requests and feedback through official channels such as email, tickets, or CRM
- Blue360 assigns freelancers internally and manages work allocation
- Freelancers report only to Blue360, not directly to clients
Consequences of Bypassing the Policy
- Direct client–freelancer engagement without permission is a breach of Blue360 policy
- Such actions may result in immediate suspension or closure of the project
- Blue360 may withhold deliverables or payments if policy violations are detected
- Freelancers found bypassing Blue360 may be permanently removed from our network
Benefits of This Policy
- Clients have a single point of accountability with Blue360
- All work is quality-checked before delivery
- Data, credentials, and intellectual property remain secure
- Freelancers can focus on delivery without being distracted by multiple communication channels
FAQs
Q: Can I directly contact a freelancer if I know who is working on my project?
No. All communication must go through Blue360. Direct contact is not allowed.
Q: What if I want to hire a freelancer outside Blue360 for another project?
This is not permitted. Freelancers engaged by Blue360 cannot be hired directly by clients without Blue360’s consent.
Q: How do I share urgent feedback or changes?
Send your request through Blue360’s support or project manager. We ensure freelancers receive the update promptly.
Q: Who is responsible if something goes wrong with freelancer work?
Blue360 remains fully accountable. That is why direct engagement is restricted and all work is managed internally.
Q: Can freelancers contact me for clarifications?
No. Freelancers must route all queries through Blue360’s core team, who will coordinate with you.