Blue360 offers website maintenance plans that include updates, security checks, and backups. These plans are designed for small and medium businesses that want peace of mind and regular care for their websites. This article explains what backups are included in maintenance plans, what is not covered, and what clients should still do on their side.
Backups Included in Maintenance Plans
- Automatic website and database backups are taken at scheduled intervals
- Backup frequency depends on the plan level (for example, monthly in Standard, weekly in Premium, and daily in Enterprise)
- Backups are stored securely on cloud servers managed by Blue360
- Retention period varies by plan, typically from 14 days up to 90 days
- Restoration support is included if a valid backup exists within the retention period
What Is Not Included
- Permanent or lifetime storage of backups
- Backups for websites not enrolled in an active maintenance plan
- Third-party plugin or theme files that require manual reactivation with license keys
- Backups of client-side data outside the website (for example, emails or business records)
- Guaranteed recovery if the client makes changes outside the scope of Blue360 support
Client Responsibilities
- Download and store important backups independently for long-term use
- Keep valid license keys and files for premium themes or plugins
- Notify Blue360 promptly if restoration support is needed
- Maintain accurate hosting credentials so that backups can be restored quickly
- Continue independent backups even when under a Blue360 maintenance plan
How Restoration Works
- Clients raise a support ticket or email info@blue360.in with details of the issue
- Blue360 verifies if a valid backup exists within the retention period
- The site is restored to the last available backup version
- Additional charges may apply if custom fixes are required beyond restoration
FAQs
Q: Are backups guaranteed to cover all my website data?
Backups cover website and database files, but third-party services, licenses, or external integrations may not be included.
Q: Can I request a custom backup schedule?
Custom backup schedules may be available under Enterprise plans. Contact Blue360 support to confirm options.
Q: What if my plan expires?
Once a maintenance plan ends, Blue360 stops creating and storing backups. Clients must arrange their own backup solution.
Q: Can Blue360 recover my website if it was hacked?
Yes, if a clean backup exists within the retention period. However, additional security fixes may be charged separately.
Q: Do I still need to keep my own backups?
Yes. We strongly recommend maintaining your own backups even when enrolled in a Blue360 maintenance plan.